Legal documents
The documents that govern your use of OneActor, each with its version and the date it was last updated.
OneActor is not open yet. The Terms, and the texts that apply only to customers, take effect on the day it opens. The Privacy Policy and Cookies and browser storage already apply to this website and to the early-access list.
Terms of Service
The contract between you and OneActor: the service, plans and credits, your content, content rules, ending the contract and your consumer rights.
Privacy Policy
What personal data OneActor controls, why, on what basis, for how long, who receives it, and your rights.
Cookies and browser storage
What this site and the dashboard store in your browser. No cookies on this site, no trackers, no banner.
Data Processing Agreement
How OneActor processes personal data in your projects on your behalf, with its security measures and sub-processors.
Sub-processors
Every company that may process data from your projects: what it does, where, how long it keeps data, and the transfer safeguard.
Acceptable Use Policy
What you may not do with OneActor or the apps you run on it, and how the rules are enforced.
How OneActor uses AI
The agents are AI: what the system is for, the models behind it, what the agents can and cannot do, and how AI output is marked.
Refunds, cancellation and the right of withdrawal
Cancelling a plan, the consumer's 14-day right of withdrawal with its form, and how refunds are paid.
Complaints and dispute resolution
How to complain, the Livro de Reclamações Eletrónico, and the consumer arbitration centres.
Report illegal content · Points of contact
Tell us about illegal content hosted on OneActor, and the points of contact for users and authorities (DSA, TCO).
Where your data is processed · Switching and export
Where the infrastructure runs and whose law applies, measures against government access, what you can take with you and how switching works.
Legal notice
The company that operates OneActor: its registered details, contacts and supervisory authorities.